![]() The industry is growing, but slowly, and even those who have live chat tools leave as many as 21% of requests unanswered. If you integrate now, you’ll gain the competitive edge by being among the first in your industry to adopt, which will give your reputation and brand image a boost. You can answer questions and address issues at critical decision-making points, resulting in higher conversions because people don’t have downtime to reconsider or second-guess themselves.Ĭompetitive Advantage: As it stands, only about 9% of all websites offer a live chat service. Increased Conversions: When you allow people to get in touch with you instantly, you are giving your brand the chance to instantly overcome their concerns and objections. When people are already interested and engaged, it’s easy to get them to provide more information. You can use this tool to generate valuable insights about your customers and their needs, and even find out why people aren’t converting, and much more. This will give your brand the chance to provide a premium level of service from beginning to end.ĭata Insights: The live chat option isn’t just for your customers. You can meet customers and leads where they are and offer convenience and better solutions in real-time. People spend less time waiting for answers, which means they have less time to change their minds.īetter Service: Live chat turns your standard website into a dynamic hub where your audience can contact you by any means that they choose. You can resolve simple issues or direct people toward the answers they need for more complex concerns. ![]() It also doesn’t require a lot of time or management on the part of the business. What are some of those benefits, you ask? How about:Įasy Answers: Live chat gives you a forum where you can connect with your audience, overcome objections, and deliver it all in a low-stress, comfortable environment. Plus, when you choose to partner with a team like Smith.ai, you don’t even have to manage or field the chats yourself-we'll do it all and make sure to maximize the benefits along the way. First and foremost, of course, it offers real-time access to your business, which today’s consumers not only love but demand. When you’re using a live chat tool, you’re going to see a lot of different perks along the way. Let’s talk about the benefits that come from adding live chat, and then we’ll explore the various ways you can get a chat widget working on your Google Sites website. Stick around for another century and that might change, but not in our lifetime. People will always want to talk to a human being at some point, no matter how good AI or automation may get. (And as a bonus, we’ll even explain how the dedicated live chat agents at Smith.ai can handle it all for you and take away all the hassle!)ĭespite the fact that the demand for self-service and automation is growing, you’ll also never outgrow the need for live agents. ![]() In this guide, we’ll cover everything that you need to know about adding a live chat plugin or tool to your Google Sites website, including the biggest perks of doing so and how to find the best program out there today. So, aside from meeting people where they are, what else can live chat do for you? And 46% of them prefer to reach out via live chat when they need to contact a business. As many as 90% expect your brand to have an online customer service portal of some kind. Today’s consumers are demanding better solutions. However, tricky or not, it needs to get done. ![]() And Google isn’t a site builder that exactly welcomes plugins and add-ons, so it can get a little tricky. However, not everyone is as familiar with the process of adding something like a live chat tool, let alone the value that it can bring. Google Sites users already have a pretty easy go of things when it comes to additions and customizations to their website.
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